Making Beauty Personal

PAYMENT

To avoid passing on credit card processing charges, like so many businesses are doing, we prefer Cash/Check/Zelle for payment. Zelle for Services & Product Only (not tipping) elmhurststudio@merlenormanstudio.com Confirm your payment to: L'isabeth LLC (aka Merle Norman Elmhurst).

TIPPING

Please note, we kindly request that tips for a service well done be provided in cash or via Venmo/Zelle directly to your Beauty Expert.

RETURNED & DAMAGED PRODUCT

Retail products that have not been used or opened may be returned within 15 days. Merle Norman Retail product issues may be returned within 30 days. Retail products that are Manufacturer damaged may be returned within 60 days. All returns must be with the receipt for an exchange or Studio credit. Discounted products, discontinued products, brushes and hair accessories are final sale. No exceptions.

CELL PHONE

Please refrain from cell phone use during your appointments that would cause your Beauty Expert to have to stop or wait during your appointment.

CONFIRMATIONS

If you do not receive your appointment confirmation via email and/or a text message reminder 24 hours before your appointment, it is your responsibility to contact us so we can confirm your information is correct in our system. We do not place phone call reminders, as it is the client’s responsibility to know their appointment schedule.

ARRIVAL

To enable us to be as successful as possible in beginning all appointments on time and to stay on schedule, please arrive five minutes prior to your scheduled time. Arriving early will enable the use of the restroom and other personal needs prior to your service beginning. If your arrival is more than 10 minutes after your scheduled time, then your service will be adjusted to fit within your scheduled time, but you will be responsible for the full amount of the booked service.

RESCHEDULING

We understand that rescheduling an appointment is sometimes a necessity, although, after the third time you need to reschedule with less than 24-hour notice, we will require a credit card on file for all future appointments. You will then be charged the full amount for the missed service on any future rescheduled appointments with less than 24-hour notice.

CANCELLATIONS

We require 24-hour notice for a cancelled appointment. If it is outside of business hours, cancel by using the link at the bottom of your email confirmation or leave a voicemail. We understand that having to cancel is sometimes a necessity, although, after the third time you need to cancel with less than 24-hour notice, we will require a credit card on file. You will then be charged the full amount of the missed service on any future cancelled appointments with less than 24-hour notice.

NO-SHOW

If you do not show up for a scheduled appointment, we will require a credit card on file. You will be required to pre-pay for future services.